The hospitality industry is much broader than most other industries. The majority of business niches are composed of only a handful of different businesses, but this industry applies to nearly any company that is focused on customer satisfaction and meeting leisurely needs rather than basic ones.
Most people think that hotels alone belong to the hospitality industry, but hotels are only one sector of this industry. Many forms of transportation that cater to tourists are also part of this business world. For example, this niche includes airlines, cruise ships and even fancier trains. Restaurants, general tourism and event planning also belong to this niche.
Regardless of the business, this industry relies heavily on providing an excellent level of service. Customers are visiting the business to get away from their troubles. A bad experience might keep them from returning ever again. Brand loyalty is very important to these customers, so the associated companies do their best to provide the best service.
Founder and Owner
Vice President of Culinary Operations
Simms Restaurant Group
- HospitalityHospitality Industry: Selling Experiences or Products and Services? Going into an Apple Store and leaving with a new iPhone brings you many hours of future enjoyment. But when leaving a restaurant, hotel, cruise, worldwide tour, concert or even Disneyland, the only…